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This Concept Map, created with IHMC CmapTools, has information related to: Hansen, Personalization uses Person-to-person, Personalization uses IT to facilitate communicaiton (exchange of knowledge), Personalization uses Expert economics, Codification uses Reuse economics, Codification is a Knwoledge management strategy, Personalization uses M.B.A.s, Personalization is a Knwoledge management strategy, Codification uses IT for knowledge codification and distribution, Knowldge managed using Knwoledge management strategy, Codification uses People-to-documents, Codification uses Graduates