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This Concept Map, created with IHMC CmapTools, has information related to: Knowledge transfer and capability development, Types of knowledge such as Lessons learned, Hiring Needs to pay attention to Communication skills, Company sponsored certifications supporting Incentivized specialization toward company product line, Educational programs such as University tie-ups, Discussion boards such as "Ask Me" (P&G), Information solutions include Blogs, COPs support Measurements, Educational programs such as Train the trainers, Databases such as "Ask Me" (P&G), Processes include Standardization, Measurements includes Benchmarking, People solutions include Mentoring, Processes include KM Associations, Information solutions support Virtual teams, Measurements includes Lessons learned, Hiring Influences effectiveness of People solutions, Increased retention to improve Institutional knowledge, Information solutions include Journals (internal newsletter), Information solutions include Expert finder, Educational programs such as Employee conference / "seminar day"