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Este Cmap, tiene información relacionada con: 4-Sales management responsabilities, program evaluation and control has 3 components behavior analisys, politics for commercial work that means plans for new customers, effort direction has 4 steps skills improvement, running the program has 2 focus challenge acceptance, work with all the topics that work directly with customers like communication, cost analisys of this elements others support elements, effort direction has 4 steps role perception, SALES MANAGEMENT RESPONSABILITIES has to connect the enterprise, politics for commercial work affects cost reduction, SALES MANAGEMENT RESPONSABILITIES has to lider the changes in services and products, work with all the topics that work directly with customers like public relationship, human resources organization needs organization support for invoicing, team selection needs some skills like dinamic personalities, segmentation goals evaluation according with distribution channels, running the program has 2 focus effort direction, behavior analisys for example satisfaction index, skills improvement focus in deep product / service features and advantajes, segmentation goals evaluation according with customers, SALES MANAGEMENT RESPONSABILITIES especially look for enterprice alliance (partner), SALES MANAGEMENT RESPONSABILITIES is sales strategies control