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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: KUKA_initial map_group C, 1. Rapid Response threat of high Variable Costs, 1. Rapid Response reduces Downtime, Target groups have different needs of participants, customer orientation on a global standard, different training comprises maintenance, End of Product Life Cycle includes Product Upgrade Strategy, Customer service (CS) consists of KUKA Robotic Consulting and Engineering, number one in Germany, Information Flow reduces Inconvenience for Customer, KUKA Laboratories developes Future Technologies, Strategies to optimise service supply chain, 1700 service contracts whereof 674 contracts, Product Design influences Reliability, Reverse Logistics is important During Product Life Cycle, fixed response time in Western Countries, Product Design provides for Quick problem detection, Corporate Culture consists of German/international standards, 30 countries leads to serive availability, Product Design Strategy influences Support Strategy, Key Customer Concerns are mitigated by Reliability