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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: Kuka after-sales customer service initial, Step 3: Use multiple business model such as AD hoc business model, distinctive after-sales service supply chain consisting of service supply chain, customers facing problems, 3 managerial implications including portfolio of service products, Economies of scale leading to lower costs, Step 4: Determine after-sales organisational structures decide for company internal sales service, internally focused metrics quantifies how company uses it service assets, Step 5: Create a after-sales service supply chain considering hierarchy of locations of spare parts, customer viewpoint that compare level of response, customer focused metrics measures effectiveness of creating value, analyse parameters governing after-sales support from customer viewpoint, service networks managed by 6 steps for Managing service networks, hierarchy of locations of spare parts weighing up central distribution center, company internal sales service requires skills and knowledge, 6 steps for Managing service networks including Step 1: Identify which products to cover, performance-based model focusing on products' functioning, 3 managerial implications including distinctive after-sales service supply chain, Step 2: Create a portfolio of service products by analyse parameters governing after-sales support, hierarchy of locations of spare parts weighing up regional and field stocks, customer viewpoint that compare price willing to pay