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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: KUKA Map final 1, Development consists of 4 components competence of instructor, Step 1: Identify which products to cover decide upon sales service, Product design-related strategies focuses on Modular design, securing service contract renewals ensures efficent customers relationship, Step 5: Create a after-sales service supply chain considering hierarchy of locations of spare parts, Technical Support back uped by 22 Mio € spear parts inventory, Employees training require Training Process, Kuka Customer Service Departments consists of KUKA College, Area Support Center divided into Information Service, analyse parameters governing after-sales support from own viewpoint, reduction in equipment repair by better-equipped mobile repair vans, Area Support Center divided into Customer Care, company internal sales service represented by Kuka Customer Service Departments, customers training via mobile trainings at customers location, reduction in equipment repair by improved service technician training, Step 2: Create a portfolio of service products by analyse parameters governing after-sales support, effective after-sales customer service require service networks, Step 3: Use multiple business models such as performance-based model, Variable costs by replacing modular components, differentiation leading to profits