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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: amazon final, organizational structure improves communication, warranties to eliminate buyers uncertainty, product means to bundle service and support, standardization part of mechanistic structure, outbound has to scan barcodes, 3 strategies focus on support-system, reduction of repair time, Aftersales Market have high margins, core business activities consists of Inbound, customer base by aligning product cost, reduction of response time, role definition improves communication, communication improved by Daily meetings, alert system enhances pro-active handling, Daily meetings consists of Operative (role) employees, Aftersales Market positive correlation with stock price, subsidiaries which are Internet based movie platforms, transport providers which helps Network improvement, location structure consists of Corporate Office, service and support creates high margins